Refund Policy

We hope you are satisfied with your order from Zoloban. However, in the event that you would like to return a product bought from our online shop, we have outlined the procedures below and you can also Call us on 971 524188789 shall you have any further queries.

We ensure all merchandise departs Zoloban warehouse in perfect condition. If you receive a damaged product, please contact our Customer Service team immediately.

Returns for items bought at full-price are accepted within 14 days of receipt of purchase. Refunds will be issued in original form of payment and must be accompanied by receipt with the merchandise in the original condition. Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

Merchandise sold during clearance (final sale markdowns) cannot be returned or exchanged.

For exchanges within 14 days of purchase, please contact our team on info@zoloban.com or call us on 971 524188789.

Return Procedure:

1. Contact Zoloban customer service by emailing info@zoloban.com or call us on 971 524188789.
2. The Customer Service team will arrange our courier partner to collect your item.
3. Pack the product in its original packaging, including all protective casings, covers and boxes.
4. Provide courier with any necessary receipt or delivery documents sent to you by Zoloban customer service team.
5. Full amount, excluding any sales tax and delivery charges will be refunded to your original payment method within 7 days from receipt of returned item, subject to your bank’s policies.

Cancellations

Please be advised that once an order has been placed, you have 12 hours to cancel the item. After 12 hours, we are unable to make any modifications to the order including cancellations.